Shipping policy

SHIPPING POLICY

1. SHIPPING WITHIN INDIA

House of Traditional currently ships to serviceable locations across India.

Standard shipping may be included in the product price or otherwise clearly displayed, as applicable, before the customer completes the order.

2. PROCESSING & DISPATCH

Orders are generally processed and dispatched from Ahmedabad, Gujarat within 2 business days after successful order confirmation and payment.

Processing may take longer during festivals, sales, high order volumes, public holidays or circumstances beyond our reasonable control.

3. DELIVERY TIME

Delivery time after dispatch depends on the destination, courier partner and PIN-code serviceability.

Any delivery date or delivery period displayed or communicated is an estimate unless expressly stated otherwise.

4. TRACKING

Where tracking is available, tracking information will be communicated after dispatch through the available communication method.

5. DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number.

Please contact us as soon as possible if any information is incorrect. Address changes may not be possible after dispatch.

Additional re-shipping costs arising from incorrect or incomplete information supplied by the customer may be borne by the customer, subject to applicable law.

6. CUSTOMER-ARRANGED COURIER

Customers wishing to arrange their own courier or special delivery method must contact House of Traditional before placing the order and receive confirmation.

Responsibility for independently arranged courier services will be determined according to the agreed arrangement and applicable law.

7. DELAYS

Weather, transportation disruptions, strikes, natural events, local restrictions and other circumstances outside our reasonable control may cause delivery delays.

We will reasonably assist customers with courier-related concerns where possible.

8. DAMAGED OR TAMPERED PACKAGES

If a parcel appears damaged or tampered with, customers are encouraged to document its condition before opening it and record a clear continuous unboxing video.

Please contact us promptly regarding a damaged, defective, missing or wrong product.

Please refer to our Return & Refund Policy for the applicable claim procedure.

9. PAYMENT

At present, orders are prepaid unless another payment option is specifically made available at checkout.

10. INTERNATIONAL SHIPPING

International shipping is not currently offered as a standard shipping option unless specifically confirmed by House of Traditional.

Where international shipping is offered, applicable shipping charges, duties, taxes and other conditions may vary by destination and will be communicated as applicable.

11. CONTACT

For shipping, tracking or delivery assistance, please contact House of Traditional through the customer support details provided on our website.